Tuesday, 26 October 2010

Varvara Malkina - Russia - Bsc (hons) Degree in International Hotel & Tourism Management


My name is Varvara, and I am a student from Russia. I have been in HTMifor already 2 years, and I can say that our school is an excellent example of a real Swiss Hospitality Management school. It is situated in a safe and amazingly beautiful place and to me feels more like a big international family. All the students, lecturers, and staff are very friendly, caring, and, most importantly, professional. This all makes HTMi a perfect place to live and study.
I am lucky to be given a chance of doing my internship in one of the best hotels in Switzerland - The Dolder Grand. As soon as I started my work here, I fell in love with this hotel. Everything here is perfect: from beautifully designed rooms and amazing location to friendly staff and supportive management!!!
I am definitely learning a lot every single day of my internship: strengthening the knowledge about the beverages, service standards, conducting inventories and efficiently communicating with the guests. The biggest challenge for me was to always try to think ahead of our guests and guess their wishes. However, now with the support of my colleagues and extra training sessions I can proudly say I CAN DO IT!!!
Working in The Dolder Grand with one of the most professsional people in this industry will, without any doubt,  help me in my future career and during my BSc course in HTMi that starts next January.
I welcome all of you to visit The Dolder Grand hotel to experience the holiday of your lifetime!!!
And see you in HTMi soon!!!
Kind Regards,
Varvara Malkina

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